CM Pro Plugins Terms And Conditions

LICENSING

Licenses are valid for one year from the date of purchase. A valid and active license key is required in order to download upgrades and receive support for purchased plugins/extensions.

MULTIPLE SITE LICENSE

Only Multiple Sites Licenses can be used for more than one installation. Single site Licenses can be used for one installation only. Development/Test servers are not included in this count.

SOFTWARE UPDATES

Updates are included for free for one year only. If you have a valid and active license key, updates can be downloaded from your account page.

SUPPORT SERVICES

Support for purchased plug-ins or extensions is provided for up to one year after the purchase date. If you wish to get support for longer than one year, you must purchase another license. Support is only provided to users with problems that relate to direct plug-in or extension bugs, errors and / or behaviors, not to user problems that arise due to conflicts with other plugins / extensions / themes or server issues.

EVALUATION

The plugin should not be purchased for evaluation purposes. We will not refund any money in cases like this.

REFUNDS

CreativeMinds want customers to be completely happy with any product or service they buy from us. If you have any questions, concerns, or problems, please let us know.

If the plugin/extension fails to function properly due to a bug that we cannot support, we will be happy to provide a full refund within 30 days of the original purchase.

We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.

Refund Terms

  • Before a refund will be granted, you must allow us to try and solve any problem related to the plugin by opening a support ticket. We handle support tickets as they come but it may take us up to 7 business days to solve an issue.
  • License must be deactivated on the customer’s website before a refund.
  • Requests made after 30 days from the purchase date, will not be given a refund is granted.
  • Refunds will not be granted if you simply decide not to use the plugin/extension or if plugin/extension was purchased for evaluation purposes. Please use a free edition of the plugin for evaluation when available , or ask to access our Demo Site for testing purposes.
  • Refunds will not be granted in case of coding conflicts that are related to any other plugins/extensions that are installed on your site. We can offer our support service in fixing conflicts for an additional charge.
  • Refunds will not be granted for the full year subscription.

CONTACT

Our contact information is listed in here

Tel-Aviv/Israel
CreativeMinds / David Rashty
Rimon 76
Kfar Nin-Nun 9978000
Israel
+972-54-4536005

New York
CreativeMinds / David Rashty
C /o perelson 42nd fl 1 dag Hammarskjold Plaza
New York, NY 10017r
USA
(212) 796-6556

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